FAQs

How long will it take to receive my order?

Our production process is swift. In 24-48h you will receive design preview. Once approved, it typically takes between 48 to 72 hours to dispatch, followed by a delivery timeline of 3 to 5 days.

We can guarantee delivery in under two weeks.

This efficiency is made possible by our commitment to local production with factories worldwide, reducing our carbon footprint and ensuring quicker deliveries.

 

What are the shipping rates?

We strive to keep shipping rates low, generally around 4 to 5 EUR or the equivalent in other currencies, depending on the region. This is feasible due to our local manufacturing approach, which supports our commitment to sustainability and lower costs.

 

How do I track my order?

Once your order is dispatched, we will send you an email with the tracking number, allowing you to monitor the delivery status of your package.

 

Is my photo good enough to use?

Please refer to our dedicated page for photo guidelines to ensure your photo meets our criteria for quality. This ensures your final product is of the highest standard.

 

Can I change or cancel my order?

Changes are always possible before design preview is approved on your part. You have all the time you need. Beyond this window, modifications or cancellations depend on whether production has started or not.

 

What is your refund policy?

100% Satisfaction Guarantee means 100% Satisfaction Guarantee. If you are not happy after receiving the order, we will reimburse you as soon as we get the garment back. No questions asked.

 

"I hope that was clear enough" – Lola, Paw Pattern's CEO